Capacity for Change/
Workshop chairs are: Kristina Virtanen, Helsinki Central Library and Rumyana Koycheva, Consultant Global Libraries-Bulgaria
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CO-CREATE NEXT LIBRARY 2011
What do you want to learn? What do you want to share? Submit your ideas and join the discussions:Capacity for Change
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To change the library, it's good that the library contains more than a library, as we do in Denmark with citizen service. Also diversity in the composition of the workforce is important.
When making changes, it is important:
Only 2 to 5 key messages
Messages must be repeated about 17 times
The first 100 days is the most important. There should be visible results
Was aware that only about 20% of employees are involved from the start
Management must support and understand the need for change 100%